Vol 3 Issue 2 September 2016-February 2017
Abstract: Call Center Management System is an increasingly important skill as the use of call centers becomes a popular method of centralizing information services, streamlining order taking and providing valuable customer support. The skills required to successfully set -up and manage a call center encompasses everything from staff recruitment and personnel management, to technical understanding of the options available, and the al-important customer relationship management. From small customer service departments to large call centers, the importance of developing successful call center management is vital for building a valued relationship with the customers to support long- term business growth.
This system (Call Center Management System) is useful to the organization, it maintains the information about the employees and it also contains the necessary information of the customer and their phone Numbers, their services also. It also maintains the employee roaster details.
This system will track the employee’s login details. And also maintains the data the employee attends the call and his behavior with customer and the speech will be recorded into file. Sometimes customer request for service to the organization. This data also maintains the system.
Administrator, Availability, Confidentiality, Computer, Cyber, Debug, Employee, Implementation, Password, Privacy, Security, Testing, Username.
Call Center Management System
International Journal of Novel Research in Electronics and Communication